Instrumental+Music Percussion+Music Classical+Music

Tuesday, August 07, 2007

 

Now here's a funny thing!

Customer contact is one of the bonuses of running this sort of business.

It is only with that customer feedback that you pick up the problems they have experienced and give yourself a chance to fix them.

Over the past couple of years the most frequent difficulties have been concerned with downloading. We fixed the worst of those with the updates we did earlier this year but Microsoft still come up with new ways to hide files downloaded with IE if you don't arrange the settings properly.

The one thing that has never been questioned in the whole time has been the quality of our recordings - until yesterday that is. A customer in Australia down loaded the recording of the Brahms Hungarian Dance No 6 he had bought - it played OK on the PC but when he burned it on to a CD it crackled like crazy!

Now for some reason I had never burned one of our recordings to a CD - so I tried it with the Microsoft Media Player and the same recording - result perfect!

Normally you assume that with digital recording quality is binary i.e. it is either there or it isn't. Drop outs, delays and distortion can occur with players but the original material that leaves our computers here should arrive in pristine form with the customer. Never the less I emailed a copy back to Australia and this morning I open my mail to find that this copy burned perfectly.

If anyone can suggest why I'd be very interested to hear from them.

Friday, August 03, 2007

 

July Best month yet

Looking back July has been our best month on all dimensions so far.

We had more visitors, hits and downloads than any month previously.

Sales were also healthy but we are now also benefiting from the revenue from the Google AdSense campaign. During the month we increased the amount of advertising space on our pages and we have seen the effects of that coming through. We have tried the search option but that isn't doing much for us at the moment and we are now going to try some referrals.

In particular we have found that some of our customers who use IE have not set it up very handily for downloading music and they are unable to find the file after hearing it for the first time. We have always been able to resolve this for them but plan to recommend Firefox on the basis of it's superior downloading facilities.

August has always been a slow month for us and it is shaping up that way again this year - presumably this is because schools and colleges tend to be closed for most if not all of this month in North America and Europe so we are looking forward to things picking up again in September.

Yesterday this computer hung after the restart following the latest Microsoft update - it only took a few hours to follow the Dell troubleshooting pages on the laptop and roll back to Wednesday. Now we are not sure if it was that update or the Trojan which Zone Alarm quarantined this morning. Still it is the first time we have had to use the restore facility on XP and it appears to work really well once you can find it.

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